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Frequently Asked Questions
Each of our VR experiences have a suggested minimum age.
Parents/guardians can use their judgement to decide if the content is suitable and if their child can operate the equipment. Players under 18 must be accompanied by an adult, though they don't have to join in the experience.
Yes, you can edit your booking up to 48 hours before your booked session. Log in to your profile, go to "My Bookings" and click on "Edit Booking".
Yes, bookings are required at The Park VR. Choose your VR experience and secure your spot here. Have fun!
Simply head to our bookings page and follow the easy steps to secure your spot. Our online system ensures a seamless experience.
Currently, we only accept online bookings. It's quick and easy, just visit our bookings page.
With a Customer Profile, you can view, edit or cancel upcoming bookings and check receipts. Sign up when making a booking or directly on our homepage by clicking the 'user' icon.
Yes, you can edit your VR experience up to 48 hours before your booked session. Log in to your profile, go to "My Bookings" and click on "Edit Booking".
Within 48 hours of your visit, please ask our hosts on arrival and they will switch to another VR experience for you.
We're sorry to see you go! Please log in to your account, visit "My Profile," and click on "Delete Account."
Yes, you can change your details and password.
Note for Google sign-in users: some details are linked to your Google Account and cannot be edited within our system.
Please Log in, go to the "Security" page, and select "Change Password." You'll be prompted to provide a new password. You might be required to enter a verification code sent to your email address for security reasons.
Public Booking: This is our default option for bookings (<5 people) visiting during peak times* (lowest price). With this shared and collaborative experience other players and small groups might join your adventure (up to the experience's maximum). No fees apply to public bookings.
Private Booking: This option ensures exclusive access to the playing field (visiting during off-peak times*) for smaller groups who prefer a focused experience, without being paired with others. Your booking becomes private either by having 5+ players or by paying a small private booking fee. *Peak times apply during seasonal holidays, Thursday evenings (from 6 pm) and Friday 6 pm to Sunday 12 pm noon. Off-peak bookings are automatically private, with no extra fee. Note that VR experience "The Snitch" and "Nanoclash Focus" are automatically private bookings due to their minimum player requirements.
For bookings under 5 players during peak times*, choose the 'private' option during the booking process below the agenda. Outside peak hours or for 5+ players, bookings are automatically private with no extra fee.
*Peak times apply during seasonal holidays, Thursday evenings (from 6 pm) Friday 6 pm to Sunday 12 pm noon.
In a public booking, other players might join, but at quieter moments, your group might be the sole participants in a public booking.
Absolutely. Our carefully scheduled sessions ensure that each player, regardless of booking type, receives ample time to fully immerse into the virtual world. With a public booking it's possible other people will join during your VR experience.
We are keen to support solo players in the future, and allow them to join public games where there’s availability. We aren’t set up for this quite yet, but it’s something we’d love to explore in the future.
Absolutely. If you have paid for a private booking for less than 5 players, you can bring up to 5 players total at no extra cost. (i.e You have paid for 3 players, and paid a private booking fee. You can bring along two extra players if you wish).
If you’d like to increase your booking to more than 5 players, please contact us (firstname.lastname@example.org) and we will be happy to arrange it for you.
No, discount codes only apply to the ticket price.
To ensure fairness and optimise our availability, we cannot refund any private booking fees.
To ensure fairness and optimise our availability, it's not possible to remove or refund a private booking fee after a booking has been made.
Our venues feature an open plan design. You won’t have an individual room, but the open space allows for a dynamic and engaging environment where you can fully enjoy the virtual adventure with your team. Not having physical walls won’t impact the experience. With large groups you can watch and see each other playing.
Bookings are non-refundable. If you cancel your booking up to 48 hours in advance, you will receive a voucher for the ticket amount (not for upgrades). Please note that cancelling within 48 hours means you do not qualify for the voucher.
Have you had a look through all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us via our contact page.
If you have arranged a bespoke booking, please reach out to your contact person for help.
Absolutely! It's our specialty. Check out our group activities pages to learn more about our group activities, venue hire and custom package options.
We have various package options available. Explore our 'Groups' pages to find the package that suits you best.
Absolutely! Although each VR experience has a player limit, our venues feature multiple playing fields and a VR intro zone. For large groups, we implement a pass-through system to minimize wait times. Open-plan venues with dedicated areas for relaxation ensure your team can still connect during the visit.
Our innovative VR technology allows teams to step into immersive virtual worlds where they need to communicate, collaborate and enjoy a sense of camaraderie. Our challenging adventures can help teams create stronger bonds and enhance problem-solving skills in “out of this world” situations. It’s perfect for a unique corporate team building.
Your quote for your team event at The Park is valid for 5 days. However we know decision making can take longer than that sometimes - so keep in touch if you need more time to decide. Sometimes the quote may be valid for a shorter amount of time if your event is within the foreseeable future.
Absolutely. If you book online (up to 24 people), you have the option to checkout as a 'Business'. Your invoice reciept will be provided after payment.
For custom packages, please make sure to let us know your VAT/BTW number, and PO number if applicable.
Payment for a team event is made by invoice, with a convenient link to pay online using a card. Bank transfer is also an option.
For online bookings (up to 24 people), you must select the number of players at checkout, but you can still edit your booking up to 48 hours before the experience.
For requests (+24 people), we base the quote on the given number. If it changes closer to the event, no problem! Just keep us posted. Ideally, finalise numbers at least two weeks before the event. We can't refund for fewer players. However, we're happy to provide a voucher.
We've got your refreshments covered at our bar area! Arrange a hassle-free drinks package when making your booking or pay your drink at the bar.
For hungry teams, we offer various catering options (to be requested via our 'Groups' pages in advance).
Many of our venues feature dedicated meeting rooms for team updates or meetings before your VR adventure (equipped with tea, coffee, water, and Wi-Fi). Check out our group activities. Planning a big event?
Consider hiring our venue exclusively for full access to the meeting room, flexible use of VR experiences, and, of course, an open bar. The possibilities are limitless!
We operate in several locations in various countries. To find the right address and travel instructions of the location closest to you, click here.
Yes, please arrive 10 minutes before the start time of your VR experience to ensure you don't lose any of your playing time.
Virtual reality is a computer-simulated reality experienced through specially designed VR goggles. Once you put on the goggles, it feels like you're transported to a completely virtual world, allowing you to freely explore in complete safety. Although you'll physically remain in The Park play area, the experience is fully immersive and interactive. You can communicate and interact with friends in the virtual world. Your physical actions in the real world affect the virtual environment, but rest assured, none of the virtual escapades will impact the real world around you.
In our wireless VR experiences, you can walk and move freely through a large and open playing area whith the VR goggles. Move through the virtual world as you move through real space without obstacles. This unique experience enables you and your team to see each other in the game, creating a fully shared and immersive experience.
Get ready for an unforgettable VR experience. Expect a warm welcome by friendly hosts who will guide you through the setup. Start with a short, intense VR intro that amps up the excitement. Dive into the immersive free-roam VR experience of your choice (main event).
If you're up for it, feel free to extend your stay and soak in the vibrant venue atmosphere while having a drink at our bar. The exact length of your visit may vary depending on venue, upgrades etc. For groups of 2-24, we recommend allowing 1 hour for your visit.
Absolutely! The Park Playground VR experiences are unlike any other game that you may have tried before. Unlike traditional computer or console games, here you will be fully engaged in a virtual world that you can explore freely. We offer various options for all age groups and interests, and new experiences will become available regularly, so there’s something fun for everyone.
Our VR hardware is designed in a way that minimizes any dizziness you might normally feel from a virtual reality experience. If you feel dizzy at any point, our friendly hosts are trained to help you.
Not at all. We do want you to be comfortable though, as you will be moving around. So, take that thick sweater off before the experience starts, because it can get quite warm when the experience is underway. You’ll also need to wear a pair of flat, comfortable shoes. No heels will be allowed, for your own safety.
Yes, you will! A digital version of them, at least. They will see your avatar too, so give them a wave or a high five!
Don’t worry, our playing areas are big and you’re free to move around in them. If you’re approaching a wall or obstacle, you’ll get a warning.
Absolutely! From the lounge area, you can watch the game on a big screen. It’s always nice to see your friends, family, or co-workers in action. You’re welcome to come cheer them on.
Yes of course, we encourage it! You won’t be able to take pictures yourself while playing with the VR goggles on, but if you have friends watching, they can take pictures and videos of you playing. Our friendly hosts will also be happy to help if they are available.
Yes, what a unique and creative gift! Choose the amount you want for this VR gift card. It’s the perfect gift for your loved ones (or as a corporate gift) here.
You can buy your gift card here. It takes just a few clicks to buy a gift card loaded with the amount you choose.
Yes of course! Please find all information on our giftcard page. Did you know that year-end gifts are fiscally encouraged and, with a purchase price of less than £50, they are 100% tax-deductible!
All our gift cards are valid for 12 months after purchase.
When booking your VR experience, before your payment, you can fill in the discount or voucher code.
Yes, absolutely! You have to be 18+ minimum. We’re looking for flexible and enthusiastic students who want to work both on weekdays and on weekends. Click here to see our job offers.
Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short motivational letter, and what kind of internship you would like to do via this link.
We appreciate your interest and enthusiasm! Please contact us via our contact page.
The VR experiences we offer can only be played at our locations, but we love a challenge. If you’re a company or events organizer looking to use VR at your event, check out our VR on location offering.
Absolutely! In every venue, we have a lounge where you can catch the action on a big screen while indulging in a range of drinks. Some venues may have a selection of snacks/crisps available. For those interested in catering options (breakfast, lunch or dinner), please request this in advance via this link.
If the frames of your glasses are less than 142 mm wide and 50 mm high, they will fit inside our VR hardware. However, we suggest, if possible, that you wear contact lenses instead.
Although our VR experiences do not require any extreme physical action, we do not recommend it for people with heart conditions or epilepsy. If you’re not sure if you would be able to participate, please contact us.
We do not recommend The Park Playground’s VR experiences for women who are more than three months pregnant. If you have any doubts, please contact a health professional.
Some of our games can be played while in a wheelchair. Please contact us to see what locations and games are suitable for your needs.
We've crafted VR experiences for various age groups. Our commitment is to create a safe and enjoyable experience for all ages. Here's a quick guide for kids:
Mask of The Pharaoh (Age 7+): Explore a whimsical Egyptian world, solving puzzles and trying archery.
The Snitch (Age 9+): Collaborate to uncover the snitch with quiz elements. Note, some questions may be challenging for some children. The game structure involves one person being eliminated for a portion of the experience, adding a unique twist.
Other Adventures (Age 12+): The Hallow, Don’t Scream, The Break-in, Mission Planet X and Nanoclash Focus offer action where parental discretion is recommended.
Any players under 18 must be accompanied by an adult. We require that an adult/guardian is onsite, but you do not have to take part in the VR experience. Of course, our VR hosts will ensure your children have the best experience, so you can relax and enjoy a drink from our bar in one of our comfortable seating areas.
Yes, kids parties are only available by request. Please visit our Kids Party Page to request a quote.
To secure your preferred date and ensure availability, we recommend booking in advance. While we'll do our best to accommodate last-minute requests, typically we require at least 2 weeks notice for parties with catering. If you have any specific requests or concerns, feel free to reach out, and we'll be happy to assist.
Kids Parties on request take advantage of a discounted ticket rate to celebrate the special occassion. These prices are available on Wednesdays from 12pm-4pm and at weekends from 10am-12pm. Kids Parties are possible outside of these times on request.
When you arrive at The Park, you'll be greeted by our friendly hosts who will prepare your group for your exciting VR experience. Your VR journey begins with a safety briefing and VR introductory experience, before moving on to the main event: 30 minutes of immersive free-roam VR action in an experience of your choice. A typical visit last arounds 1 hour, but if you're enjoying one of our party packages with food, or have a group larger than 6 - the visit may be longer. Our team will always be happy to advise you on how long the event will last.
We don't provide birthday cake, but in most cases you can bring your own. Please let us know and we'll do our best to accommodate you
Please inform us when someone has a food intolerance or allergy or mention this when requesting a group activity experience.