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Frequently Asked Questions

That depends on the VR experience you choose. You can see on every experience page how many players can participate at the same time. You can book yourself on the ticket site for up to 24 people. If you would like a customized proposal with food and drinks or are with a larger group, please visit our group activities page for more information.

We have a suggested minimum age for all or our VR experiences, and we require all children under 18 to be accompanied by an adult. Parents and guardians may use their discretion to determine whether the content is appropriate or whether the player would be able to operate the equipment. Currently our experience has a strict minimum age requirement of 7 years old and The Snitch is playable from 9 years old.

Of course, that’s what we do best! Just pick a group activity you’re interested in. If you want a personalised package, you can always contact us.

Yes, of course! It is possible to reschedule your booking up to 48 hours in advance. Contact us and we’ll help you find a new date and time. Unfortunately, rescheduling a booking within 48 hours isn’t possible.

There are currently no more restrictions in place but we ask that you please do not visit if you feel unwell or if you experience any COVID-19 symptoms.

We’re taking every possible precaution to ensure The Park Playground is as safe as possible. Our equipment is regularly disinfected and checked to make sure it is up to our high standards for hygiene.

Yes, it's possible to reschedule your booking up to 48 hours in advance. Contact us and we’ll help you find a new date and time. Unfortunately, rescheduling a booking within 48 hours isn’t possible.

If you cancel your booking up to 48 hours in advance, you will receive a voucher from The Park Playground. Unfortunately, cancelling within 48 hours means you do not qualify for the voucher.

The pricing depends on the chosen VR experience, which location, and at what time you have decided to book. Head over to the VR experiences page to see more details on each experience or go straight to the bookings page.

Yes, bookings are required at The Park Playground. To give you the best experience, we’ll need to know how many people will be joining and what time you’d like your adventure to start. To book, simply go to our VR experiences page. From there, you can select and book a variety of VR experiences.

We work with a completely online booking system. You can follow the easy steps on the bookings page.

No, all bookings need to be booked online unless you are with a large group. For group bookings, check out our group activity page.

If the total amount of participants (including the extra players) doesn't exceed the maximum player mentioned on the VR experience page, then it's no problem at all! You can pay the amount with your card. If the total amount of participants exceeds the maximum allowed players, please contact us directly so we can check the availability.

Have you had a look through all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us via our contact page.

We currently operate several locations in various countries! To find the address of the location closest to you, click here.

That depends on which location you’re heading to. To find useful travel instructions for the location closest to you, click here.

Yes, please do! Please arrive 10 minutes before the start time of your VR experience to ensure you don't lose any of your playing time.

Virtual reality is a computer-simulated reality that you experience through specially designed VR goggles. Once you put on the goggles, it will feel like you're transported to a completely virtual world where you can freely explore in complete safety. In reality, you'll physically remain in the safety of The Park Playground play area.

The experience is totally immersive and interactive, meaning your friends are in the virtual world with you where can talk and interact with them as you would in the real world. What you do physically in the real world will affect the virtual world, but don’t worry, none of the action from the VR goggles will make it out into the real world with you.

In our wireless VR experiences, you can walk and move freely through a large and open playing area while fully immersed in virtual reality inside the VR goggles. Move through the virtual world while moving through real space without obstacles. This also allows you and your team to see each other in the game and fully enjoy the same experience.

You and your friends, family, or colleagues can go on an immersive adventure in a lifelike virtual world. Our locations offer large wireless playing fields where you can move around the playing area freely without any restrictions.

Most of the VR experiences at The Park Playground are an hour long. These bookings consist of 30 minutes for VR mini-games and then the 30-minutes VR experience of your choice on a wireless playing field.
For larger groups, the total time will be about 90 to 120 minutes to allow time for switching between mini-games and VR experiences. With this pass-through system, there is no waiting time for any of our groups.

Absolutely! The Park Playground VR experiences are unlike any other game that you may have tried before. Unlike traditional computer or console games, here you will be fully engaged in a virtual world that you can explore freely. We offer various options for all age groups and interests, and new experiences will become available regularly, so there’s something fun for everyone.

Our VR hardware is designed in a way that minimizes any dizziness you might normally feel from a virtual reality experience. If you feel dizzy at any point, our friendly hosts are trained to help you.

The minimum required age depends on the experience you select, and is specified in the description. Minors must be accompanied by an adult.

Not at all. We do want you to be comfortable, though, because you’ll be moving around. So, take that thick sweater off before the experience starts, because it can get quite warm when the experience is underway. You’ll also need to wear a pair of flat, comfortable shoes. No heels will be allowed, for your own safety.

Yes, you will! A digital version of them, at least. They will see your avatar too, so give them a wave or a high five!

Don’t worry, we’ll stop you long before you do! Our playing areas are big and you’re free to move around in them. If you’re approaching a wall or obstacle, you’ll get a warning.

The size of the play area depends on the location you choose to play in. Visit the VR experience page to see the playing area of the one you’re interested in.

Absolutely! From the lounge area, you can watch the game on a big screen. It’s always nice to see your friends, family, or co-workers in action. You’re welcome to come cheer them on.

Yes of course you can take pictures. However you won’t be able to take pictures yourself while playing with the VR goggles on, but if you have friends watching, they can take pictures and videos of you playing. Our friendly hosts will also be happy to help when they are available.

No, we believe that you’ll get the best experience with a full group of your own friends, family, or co-workers. If your group is not complete, no one else will join.

Yes, we’d love to make it just right for you. Just pick a group activity you’re interested in and if you want a personalised package, you can always contact us.

There is a limit on how many players each VR experience can host at a single time. For large groups, we operate a pass-through system switching people between our mini games and the wireless VR experience of your choices. That way, no one has to wait.

Yes, what a unique and creative gift! You can choose the amount you want to pay on a gift card, or choose from our range of packages. It’s the perfect gift for your fun-loving loved ones. You can buy your gift card here.

You can buy your gift card here. It takes just a few clicks to buy a gift card loaded with the amount you choose.

Yes of course! Please find all information on our giftcard page. Did you know that year-end gifts are fiscally encouraged and, with a purchase price of less than £50, they are 100% tax-deductible!

All our gift cards are valid for 1 year after purchase.

When booking your VR-experience, before you finalise the booking with your payment you can fill in the promotion or voucher code.

Yes, you absolutely can! Click here to see our job offers.

You must be 18 years or older to work at The Park Playground.

We’re looking for flexible and enthusiastic students who want to work both on weekdays and on weekends.

Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short motivational letter, and what kind of internship you would like to do to hello@theparkplayground.com

We appreciate your interest! Please contact us via email at hello@theparkplayground.com or via our contact page.

We love a challenge. If you’re a company or events organiser looking to use VR at your event, please contact us via email at hello@theparkplayground.com ​or via our contact page.

Great! Please contact us via email at hello@theparkplayground.com ​or via our contact page.

Of course! We have a lounge in each venue where you can watch the action on a big screen while enjoying a wide variety of drinks and chips. Are you coming with a large group? Then you can also order catering in advance through this link.

If the frames of your glasses are less than 142 mm wide and 50 mm high, they will fit inside our VR hardware. However, we suggest, if possible, that you wear contact lenses instead.

Although our VR experiences do not require any extreme physical action, we do not recommend it for people with heart conditions or epilepsy. If you’re not sure if you would be able to participate, please contact us.

We do not recommend The Park Playground’s VR experiences for women who are more than three months pregnant. If you have any doubts, please contact a health professional.

Some of our games can be played while in a wheelchair. Not all of our locations are accessible to wheelchairs though. Please contact customer support to see what locations and games are suitable for your needs.