How can we help?
Frequently Asked Questions
That depends on the VR experience you choose. You can see on every experience page how many players can participate at the same time. You can book yourself on the ticket site for up to 24 people. If you would like a customized proposal with food and drinks or are with a larger group, please visit our group activities page for more information.
We have a suggested minimum age for all or our VR experiences. Minors (-18y/o) must be accompanied by an adult. We require that an adult/guardian is onsite, you do not have to take part in the VR experience themselves. Parents and guardians may use their discretion to determine whether the content is appropriate or whether the player would be able to operate the equipment.
Mask of the Pharaoh: minimum age 7+ years old.
The Snitch: minimum age 9+ years old.
The other VR experiences: suggested minimum age 12+ years old.
Of course, that’s what we do best! Just pick a group activity you’re interested in and if you want a personalised package, you can always contact us.
Yes, of course! It is possible to reschedule your booking up to 48 hours in advance. Contact us and we’ll help you find a new date and time. Unfortunately, rescheduling a booking within 48 hours isn’t possible.
Restrictions in Belgium & the Netherlands There are currently no more restrictions in place, but please stay home if you feel unwell or if you experience any COVID-19 symptoms.
We’re taking every possible precaution to ensure The Park Playground is as safe as possible. Our equipment is regularly disinfected and checked to make sure it is up to our high standards for hygiene.
If you cancel your booking up to 48 hours in advance, you will receive a voucher from The Park Playground. Unfortunately, cancelling within 48 hours means you do not qualify for the voucher.
The pricing depends on the chosen VR experience, which location, and at what time you have decided to book. Head over to the VR experiences page to see more details on each experience or go straight to the bookings page.
We work with a completely online booking system. You can follow the easy steps on the bookings page.
No, all bookings need to be booked online unless you are with a big group. Then please check our group activity page for dedicated formulas
If the total amount of participants (including the extra players) doesn't exceed the maximum player mentioned on the VR experience page, then it's no problem at all! You can pay the amount with your card. If the total amount of participants exceeds the maximum allowed players, please contact us directly so we can check the availability.
Have you had a look through all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us on our contact page.
We currently operate several locations in various countries, and we’re opening more soon! To find the address of the location closest to you, click here.
That depends on which location you’re heading to. To find useful travel instructions for the location closest to you, click here.
Yes, please do! If you can make it 10 minutes before the starting time of your VR experience, you won’t lose any of your playing time.
Virtual reality is a computer-simulated reality that you experience through special VR goggles. Once you put on the goggles, it will feel like you are taken to this completely fictional world where you can freely and safely explore. Outside the goggles, you will physically remain in the safety of The Park Playground.
The experience is totally immersive and interactive, meaning your friends are in the imagined world with you, and you can talk and interact with them as you would in the real world. What you do physically in the real world will affect the imagined world, but don’t worry, none of the action from the VR goggles will make it out into the real world with you.
In our wireless VR experiences, you can walk and move freely through a large and open playing area while fully immersed in virtual reality inside the VR goggles. Move through the virtual world while moving through real space without obstacles. This also allows you and your team to see each other in the game and fully enjoy the same experience.
You and your friends, family, or colleagues can go on an immersive adventure in a lifelike virtual world. Our locations offer large wireless playing fields where you can move around the playing area freely without any restrictions.
Prepare yourself for an unforgettable adventure! Please plan a total of around 1 hour for your visit.
When you arrive at The Park, you'll be greeted by our friendly hosts who will prepare you for your exciting VR experience.
Your VR journey begins with a short but thrilling introductory experience that will test your nerves and get your adrenaline pumping.
After your safety briefing, it's time for the main event: the immersive free-roam VR experience of your choice.
You'll have the opportunity to grab a drink from our bar through our visit and of course you're welcome to stay for longer and enjoy our venue.
Absolutely! The Park Playground VR experiences are unlike any other game that you may have tried before. Unlike traditional computer or console games, here you will be fully engaged in a virtual world that you can explore freely. We offer various options for all age groups and interests, and new experiences will become available regularly, so there’s something fun for everyone.
Our VR hardware is designed in a way that minimizes any dizziness you might normally feel from a virtual reality experience. If you feel dizzy at any point, our friendly hosts are trained to help you.
The minimum required age depends on the experience you select, and is specified in the description. Minors must be accompanied by an adult.
Not at all. We do want you to be comfortable, though, because you’ll be moving around. So, take that thick sweater off before the experience starts, because it can get quite warm when the experience is underway. You’ll also need to wear a pair of flat, comfortable shoes. No heels will be allowed, for your own safety.
Yes, you will! A digital version of them, at least. They will see your avatar too, so give them a wave or a high five!
Don’t worry, we’ll stop you long before you do! Our playing areas are big and you’re free to move around in them. If you’re approaching a wall or obstacle, you’ll get a warning.
The size of the play area depends on the location you choose to play in. Visit the VR experience page to see the playing area of the one you’re interested in.
Absolutely! From the lounge area, you can watch the game on a big screen. It’s always nice to see your friends, family, or co-workers in action. You’re welcome to come cheer them on.
Yes of course you can take pictures. However you won’t be able to take pictures yourself while playing with the VR goggles on, but if you have friends watching, they can take pictures and videos of you playing. Our friendly hosts will also be happy to help when they are available.
Yes, we’d love to make it just right for you. Just pick a group activity you’re interested in and if you want a personalised package, you can always contact us.
Yes, what a unique and creative gift! You can choose the amount you want to load on a gift card, or choose from our range of packages. It’s the perfect gift for your fun-loving loved ones. You can buy your gift card here.
You can buy your gift card here. It takes just a few clicks to buy a gift card loaded with the amount you choose.
Yes of course! Please find all information on our giftcard page. Did you know that year-end gifts are fiscally encouraged and, with a purchase price of less than €40, they are 100% tax-deductible!
All our gift cards are valid for 1 year after purchase.
When booking your VR-experience, before you finalize the booking with your payment you can fill in the promotion or voucher code.
Yes, you absolutely can! Click here to see our job offers.
You must be 18 years or older to work at The Park Playground.
We’re looking for flexible and enthusiastic students who want to work both on weekdays and on weekends.
Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short motivational letter, and what kind of internship you would like to do to hello@theparkplayground.com
We appreciate your interest and enthusiasm! Please contact us via email at hello@theparkplayground.com or via our contact page.
The VR experiences we offer can only be played at our location, but we love a challenge. If you’re a company or events organizer looking to use VR at your event, please contact us via email at hello@theparkplayground.com or via our contact page.
Great! Please contact us via email at hello@theparkplayground.com or via our contact page.
Of course! We have a lounge in each venue where you can watch the action on a big screen while enjoying a wide variety of drinks and chips. Are you coming with a large group? Then you can also order catering in advance through this link.
If the frames of your glasses are less than 142 mm wide and 50 mm high, they will fit inside our VR hardware. However, we suggest, if possible, that you wear contact lenses instead.
Although our VR experiences do not require any extreme physical action, we do not recommend it for people with heart conditions or epilepsy. If you’re not sure if you would be able to participate, please contact us.
We do not recommend The Park Playground’s VR experiences for women who are more than three months pregnant. If you have any doubts, please contact a health professional.
Some of our games can be played while in a wheelchair. Not all of our locations are accessible to wheelchairs though. Please contact customer support to see what locations and games are suitable for your needs.
Each VR experience has a different minimum age. Minors (-18y/o) must be accompanied by an adult. We require that an adult/guardian is onsite, you do not have to take part in the VR experience themselves.
VR experience Mask Of The Pharaoh has a strict minimum age requirement of 7 years old
VR experience The Snitch is playable from 9 years old.
The other VR experiences have a suggested minimum age of 12 years old.
Yes, bookings are required at The Park Playground. To give you the best experience, we’ll need to know how many people will be joining and what time you’d like your adventure to start. To book, simply go to our VR experiences page. From there, you can select and book a variety of VR experiences.
We don't provide birthday cake, but in most cases you can bring your own. Please let us know and we'll do our best to accommodate you.
When you arrive at The Park, you'll be greeted by our friendly hosts who will prepare your group for your exciting VR experience.
Your VR journey begins with a safety briefing and VR introductory experience, before moving on to the main event: 30 minutes of immersive free-roam VR action in an experience of your choice.
A typical visit last arounds 1 hour, but if you're enjoying one of our party packages with food, or have a group larger than 6 - the visit may be longer.
If there are any questions about the schedule of the party, or if you have a special request, please don't hesitate to let us know.
If you are booking for less than 5 players, and intend to play on a Thursday evening or anytime between Friday at 6pm to Sunday at 6pm, you’ll see the option to make your booking private when choosing a time and date online. This option appears below where you choose the number of players. Bookings made outside of the peak times, and bookings for 5+ players are automatically private, with no extra fee.
Book in time to make sure there is still availability. Please let us know at least one week in advance. For last minute kids parties we will try our best to accommodate you at short notice where there's availability, but it may not always be possible to arrange catering if needed.
A typical visit last arounds 1 hour, but if you're enjoying one of our party packages with food, or have a group larger than 6 - the visit may be longer. Our team will always be happy to advise you on how long the event will last.
Absolutely. If you have paid for a private booking for less than 5 players, you can bring up to 5 players total at no extra cost. (i.e You have paid for 3 players, and paid a private booking fee. You can bring along two extra players if you wish). If you’d like to increase your booking to more than 5 players, please contact us (hello@theparkplayground.com) and we will be happy to arrange it with you.
Please inform us when someone has a food intolerance or allergy or mention this when requesting a group activity experience.
To ensure fairness and optimise our availability, we cannot refund any private booking fees.
Yes, minors (-18y/o) must be accompanied by an adult. We require that an adult/guardian is onsite. Of course, our VR hosts will ensure your children have the best experience, so you can relax and enjoy a drink from our bar in one of our comfortable seating areas.
Our venues feature an open plan design with large playing fields and minimal walls. While you won’t have a private booth or individual room, you’ll be immersed in our captivating VR worlds, and the lack of physical walls won’t impact the experience. The open space allows for a dynamic and engaging environment where you can fully enjoy the virtual adventure alongside your team.
Absolutely. Our carefully scheduled sessions ensure that each participant, regardless of booking type, receives ample time to fully immerse themselves in the various experiences around The Park.
A typical visit last arounds 1 hour, but if you're enjoying one of our party packages with food, or have a group larger than 6 - the visit may be longer. Our team will always be happy to advise you on how long the event will last.
Absolutely, the more the merrier. Please email us on hello@theparkplayground.com stating the venue and date of your visit. We’d be happy to look at your booking and you can pay for extra players if we have availability. Our Customer Success team will explain how to pay for the extra player(s).
We are keen to support solo players in the future, and allow them to join public games where there’s availability. We aren’t set up for this quite yet, but it’s something we’d love to explore in the future.
Yes, discount codes will apply to the private booking fee.
We offer two types of bookings to suit your preferences:
A public booking is our default option and allows bookings made for less than 5 people to potentially be paired up with other small groups for a shared experience, during peak times.
A private booking ensures exclusive access to the playing field by either booking with 5+ players, or paying a small private booking fee if you prefer to play only with your immediate team.
A public booking
A public booking allows you to connect and engage with other like-minded individuals or small groups who are also seeking an immersive VR experience. It’s an opportunity to meet new people, forge connections and collaborate with others in a shared adventure.
Public bookings are not subject to any booking fees.
A private booking
A private booking ensures you and your immediate team have exclusive access to the playing field, allowing for a more personalised and focused experience.
This is recommended for smaller groups who do not wish to be paired with other players who choose to play at peak times.
Note that bookings for 5 or more people, bookings for ‘The Snitch’ and bookings for ‘Nanoclash Focus’ are all private bookings by default due to the minimum number of players required.
For small groups: you can book a VR experience directly via the ticket site. You pay the normal ticket price.
For kids parties: we offer a special price (€26,5 per child). Choose your favourite kids party package and request your VR kids party.
Private booking fees only apply during our peak periods:
Thursday evenings from 6pm
every Friday from 6pm through to Sunday at 12pm noon.
Bookings made outside of these times are automatically private.
When you opt for a public booking, you secure the experience at the lowest price while being open to the potential for other like-minded people to join in your experience (up to the maximum number of players the experience can accommodate). Through peak times such as the weekends, it’s probable that other players will join your public booking, though at quieter times it’s less likely. It is possible for your group to be the only players in a public booking.
Yes, our venues feature an open plan design. A private booking ensures that you only interact with the members of your immediate group during your VR experience. While other players may be present in the space, they will not be participating in your specific VR adventure. This setup allows for a sense of shared excitement while maintaining privacy and focus within your own team.
Bookings for more than 5 people are automatically private bookings, with no additional cost. Bookings made outside of our peak times are also automatically private bookings. To ensure fairness and optimise our availability, a private booking fee is applied to bookings with less than 5 players who prefer exclusive access during peak times. This fee allows us to maximise your experience by offering exclusive access to your playing field.
We have a number of different package options available - Go to 'groups' in the navigation and pick out your favorite package.
Team event up to 24 players? If you're with 24 players or less and you’d like to “Just Play” or “Just Play and Drink”, you can book this via our website directly. At the checkout, simply choose “Business” to receive an invoice after making payment.
Bigger team event with more then 24 players? We’re always excited about delivering events to your specification - so if you have a large group, or something more bespoke - just let us know what you have in mind, and we’ll work with you to arrange a perfect event.
Pricing starts from €26.99 per head, but can vary depending on location and at what time you decide to book. We offer some optional extras such as open bar options, catering, private meeting room and more. If your booking is for less than 24 players, you can secure the booking online via our website. For larger groups or bespoke requests, please get in touch and one of our friendly specialists will help.
Absolutely! There is a limit on how many players each VR experience can host at one time, however most of our venues have multiple playing fields and a VR intro zone. This means that for large groups, we can operate a pass-through system allowing groups. This way, there are minimal wait times. Our open plan venues with dedicated areas to relax mean that the larger team can still interact and engage with each other during your visit. For more information on how your trip to The Park might look, please get in touch.
Our innovative VR technology allows teams to step into immersive virtual worlds where they need to communicate, collaborate and enjoy a sense of camaraderie. Our challenging adventures can help teams create stronger bonds and enhance problem-solving skills in “out of this world” situations. It’s perfect for a unique corporate team building.
Your quote for your team event at The Park Playground is valid for 5 days. However we know decision making can take longer than that sometimes - so keep in touch if you need more time to decide. Sometimes the quote may be valid for a shorter amount of time if your event is within the foreseeable future.
Absolutely, all of our teambuilding events are invoiced. Please make sure to let us know your VAT/BTW number, and PO number if applicable.
Payment for a team event is made by invoice, with a convenient link to pay online using a card. Bank transfer is also an option.
Payment is due at least 48 hours before your event.
We know that organising an event can be tricky sometimes. We’ll base the quote off the number you give us - but if that number changes closer to the time, no problem! Simply keep us posted. Ideally we firm up your numbers at least one week before the event. The most important thing is that we help you secure the preferred time and date while it’s available.
The Park Playground venues have a bar area where you can enjoy a drink. To save the hassle of any bill-paying on the day, you can arrange a drink package for an open bar with us. Most of our venues have different catering options too, to ensure everyone is well fed before or after your teambuilding. We’d be happy to discuss the options with you.
Most of our venues have a dedicated meeting space which include tea, coffee, water and Wi-Fi. They’re well equipped for your needs, and make a convenient spot to share a team update or all-hands meeting before (or after) enjoying your VR experience. For large groups, you can hire our venue exclusively which can include full use of the meeting room, flexible use of the VR experiences and of course, an open bar. The options are endless.